Shipping policy
Built on integrity. Inspired by faith. Designed with love.
Thank you for choosing Lux By Elior. We’re honored to deliver pieces that celebrate culture, faith, and style. Our goal is to ensure your order arrives with care, excellence, and grace.
Order Processing
- Orders are processed within 2–5 business days after payment is confirmed.
- Processing time does not include weekends or holidays.
Skip The Line Processing: This add-on prioritizes your order to ship the next business day. It is not expedited shipping — only a processing upgrade.
Once your order ships, a tracking number will be emailed to you.
Shipping Rates
- U.S. Standard Shipping: $5.99
- Free U.S. Shipping: Orders over $150
- Express Shipping: $49.99
- International Shipping: Calculated at checkout
Estimated Delivery Time
- Standard U.S. delivery: 2–7 business days after shipment
- Express delivery: 1–2 business days after shipment
Tracking Your Order
Tracking details will be emailed once your order ships. Please allow 24 hours for tracking to update.
Track your order here:
https://luxbyelior.com/apps/parcelpanel
If you do not receive tracking within two business days, email us at hello@luxbyelior.com.
Shipping Address Accuracy
Please ensure your shipping address is correct before checkout. Lux By Elior is not responsible for:
- Packages delayed or returned due to an incorrect address
- Packages marked “Delivered” but not received
- Lost, stolen, or misplaced packages after delivery
If your package is returned due to an incorrect address, store credit (minus shipping) will be issued.
International Orders
Customs duties, import taxes, and brokerage fees may apply. These fees are the responsibility of the customer and vary by destination.
Damaged, Lost, or Stolen Packages
If your tracking shows “Delivered” but you haven't received your package:
- Contact USPS or UPS to open a Missing Package Claim
- Email us your claim number at hello@luxbyelior.com
If you receive a damaged or incorrect item, contact us within 48 hours with your order number and photo(s) so we can assist you.
Customer Service
Monday – Friday: 9 AM – 5 PM (EST)
Email: hello@luxbyelior.com
Contact Page: https://luxbyelior.com/pages/contact
Tracking Page: https://luxbyelior.com/apps/parcelpanel
With Love & Grace,
The Lux By Elior Team 💛
Rooted in faith. Led with integrity. Designed to honor the woman you are becoming.
Last Updated: March 2026